GuaranteeReturn Policy
Guarantee and Return Policy At ETMY TECH, we stand behind the quality and reliability of our industrial-grade two-way radios and PoC devices. We are committed to ensuring customer satisfaction and providing transparent policies that protect your investment.
Product Guarantee All products sold through ETMY TECH come with a manufacturer's guarantee covering defects in materials and workmanship. Our guarantee period is twelve months from the date of purchase for standard equipment, and twenty-four months for select professional-grade devices. This guarantee applies to the original purchaser and is non-transferable unless explicitly authorized in writing. The guarantee covers hardware failures, component defects, and performance issues that arise under normal operating conditions. It does not cover damage resulting from misuse, unauthorized modifications, accidents, water damage, or failure to follow provided instructions and safety guidelines. Commercial wear and tear, cosmetic damage, and battery degradation are also excluded from guarantee coverage.
Return Eligibility and Timeframe Customers may initiate a return within thirty days of purchase for most products. Items must be in original, unused condition with all original packaging, accessories, and documentation intact. Products showing signs of use, damage, or missing components may be subject to a restocking fee of up to twenty percent of the purchase price. For defective items covered under our guarantee, returns are accepted beyond the thirty-day window provided the defect is reported within the guarantee period. Proof of purchase and detailed description of the defect are required to process guarantee claims.
Return Process To initiate a return, customers must contact our support team at support@etmyradio.com with their order number and reason for return. Our team will provide a return authorization number and shipping instructions. Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Once returned items are received and inspected, refunds will be processed within five to seven business days. Refunds are issued to the original payment method. For international returns, additional processing time may apply due to customs clearance and inspection requirements.
Defective Product Claims If you receive a defective product, please document the issue with photographs or video and contact our support team immediately. We will assess the claim and determine whether replacement, repair, or refund is the appropriate resolution. For critical defects affecting safety or core functionality, expedited replacement may be offered at no additional cost.
Warranty Extensions and Service Plans Extended warranty options are available for purchase at the time of order or within thirty days of delivery. These plans provide additional coverage beyond the standard guarantee period and may include accidental damage protection, extended technical support, and priority repair services. Details and pricing for service plans are available upon request.
Shipping and Delivery Issues If your order arrives damaged or incomplete, please report the issue within forty-eight hours of delivery. We will investigate and provide replacement or refund as appropriate. Customers should retain original packaging and document damage with photographs for claim verification. For orders shipped internationally, customers are responsible for any applicable import duties, taxes, and customs fees. ETMY TECH is not liable for delays caused by customs clearance or local carrier issues.
Technical Support and Troubleshooting Before initiating a return, we encourage customers to contact our technical support team. Many issues can be resolved through troubleshooting, firmware updates, or configuration adjustments. Our support team is available to assist with setup, operation, and maintenance guidance at no additional charge during the guarantee period.
Exclusions and Limitations This guarantee and return policy does not cover products purchased from unauthorized resellers, items with altered serial numbers, or equipment used in violation of local regulations or safety standards. Modifications to hardware or software that are not authorized by ETMY TECH will void the guarantee. Products damaged by improper storage, exposure to extreme temperatures, humidity, or corrosive environments are not eligible for return or guarantee coverage. Commercial rental or lease arrangements are subject to separate terms and conditions.
Contact and Support For questions regarding our guarantee and return policy, or to initiate a return, please contact our customer support team. We are committed to resolving issues promptly and fairly. Your satisfaction is our priority, and we welcome feedback to improve our products and services.